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Terms and Conditions

Acre & Apron

Our terms

  1. These terms

1.1          What these terms cover. These are the terms and conditions on which we supply products to you.

1.2          Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

  1. Information about us and how to contact us

2.1          Who we are. We are Pilgrim Foodservice Limited trading as Acre & Apron, a company registered in England and Wales. Our company registration number is 05526538 and our registered office is at Marsh Lane, Boston, Lincolnshire PE21 7SJ.

2.2          How to contact us. If you need to contact us, you can do so via our ‘Contact Us’ page on our website.

2.3          How we may contact you. If we have to contact you, we will do so by writing to you at the email address or postal address you provided to us in your order or via telephone at the contact number you provided to us in your order.

2.4          "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

  1. Our contract with you

3.1          Minimum order value.  A minimum order value of £34.00 applies to all orders.

3.2          How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. 

3.3          If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product or will refund you for the product in the event that you have already paid. This might be because your order does not meet the minimum order value set out at clause 3.1, the product is out of stock and no suitable substitute product is available or because we have identified an error in the price or description of the product.

3.4          Unavailability of products.  In the event that a product you have ordered is out of stock, we will contact you to offer a suitable substitute product (where available) and, subject to the resulting amended order meeting the minimum order value set out at clause 3.1,. you shall have the right to accept the amended order or to request a full refund.

3.5          Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.6          We only sell to the UK. Our website is solely for the promotion of our products in mainland UK. Unfortunately, we do not accept orders from addresses outside of mainland UK.

  1. Our products

4.1          Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Your product may vary slightly from those images because food, by its nature, will vary in colour and size.

4.2          Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

4.3          Storage.  You are responsible for storing the products correctly following delivery.  You are also responsible for the preparation and cooking of the products.  Acre & Apron accept no liability for loss, damage or injury arising from your failure to store, prepare or cook the products correctly.

4.4          Ingredients.  Our product boxes will include any required labelling on the products in relation to details of ingredients and allergens.  However, it is your responsibility to ensure that a product does not contain an ingredient which you are allergic to.

  1. Providing the products

5.1          Delivery.  We use an authorised courier company to deliver our products to you.  They will contact you regarding delivery.

5.2          Delivery costs. The costs of delivery will be as displayed to you on our website.

5.3          When we will provide the products. If you place your order before 5.00pm (GMT) on a weekday, you should receive your order within 48 hours from the time of acceptance of your order in accordance with clause 3.2.

5.4          If you are not at home when the product is delivered. If no one is available at your address to take delivery, the authorised courier company will follow the delivery instructions provided to us by you. If you do not specify a ‘safe place location’, the order will be left in an area that the authorised courier company deems safe.

5.5          When you become responsible for the goods. The products will be your responsibility from the time the authorised courier company delivers the products to you or leaves them in a safe space in accordance with clause 5.4 above.  Acre & Apron shall not be held liable for any damage, defect or loss which may occur thereafter.

5.6          When you own goods. You own the products once we have received payment in full.

  1. Your rights explained

6.1          No right to return the product if you change your mind.  As our products are perishable items, the usual consumer right to return a product within 14 days does not apply.

6.2          How to tell us about problems. If you have any questions or complaints about the product, please contact us using the contact details specified in clause 2.2.

  1. Price and payment

Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order.

  1. Our responsibility for loss or damage suffered by you

8.1          We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable.

8.2          We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the products including the right to receive products which are as described and are of satisfactory quality; or for defective products under the Consumer Protection Act 1987.

8.3          We are not responsible for delays outside our control.  If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

  1. How we may use your personal information

How we may use your personal information.  We will only use your personal information as set out in our privacy policy.

  1. Other important terms

10.1       If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

10.2       Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law.  Any dispute or claim arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.